To effectively manage and coordinate the hotel’s reservation activities, ensuring accurate room allocation, appropriate rate application, and optimal occupancy while maintaining up-to-date reservation records and supporting effective communication between the Reservations, Front Office, and Sales teams.

•    Participate in all relevant training programmes and apply the knowledge and standards acquired in daily operations.

•    Keep the Front Office Manager and relevant management informed of any unusual matters, operational issues, or plans that may impact the department.

•    Develop, maintain, and regularly update customer and business contact records to support effective guest and client relations.

•    Monitor room allocations to ensure accuracy, optimise availability, and prevent overbooking.

•    Ensure that appropriate and approved room rates are quoted to guests in line with established pricing guidelines.

•    Proactively maximise room occupancy through effective reservation management and utilisation of available inventory.

•    Prepare and regularly update the occupancy list, ensuring that copies are distributed to the Porter, Receptionist, and Telephonist as required.

•    Prepare and circulate daily occupancy and business forecasts to all relevant departments and stakeholders.

•    Organise, maintain, and ensure the accuracy of all reservation-related documentation and records.

•    Establish and maintain an efficient filing system to facilitate the easy retrieval of reservation and guest information.

•    Maintain close communication with the Sales Department, providing relevant updates and information regarding reservations, occupancy, business opportunities, and guest requirements.

•    Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field.

•    Good knowledge of hotel reservations, room inventory management, and reservation systems, with strong communication skills in English and French.

•    Minimum 2-3 years of experience in a Reservations or Front Office role, preferably within a hotel or resort environment.

•    Previous experience in room allocation, rate management, occupancy optimisation, and guest/customer relationship management will be an advantage.