We're looking for an experienced Operations Manager to join the team of our exciting new Indoor Trampoline & Adventure Park at Bagatelle Mall.

Working closely with the General Manager, you'll play a key role in overseeing the park's daily operations, driving commercial performance, maintaining the highest safety standards, leading and developing a high-performing team, and delivering an exceptional guest experience. Your mission is to ensure that every visitor enjoys a fun, safe, and memorable experience.

Operational & Commercial Delivery

• Drive the park's commercial KPIs: Revenue targets, bounce numbers, operating costs and overall budget, using strong commercial awareness to identify opportunities and present business plans to the GM.
• Oversee all opening and closing procedures, along with daily, weekly and monthly operational objectives, thriving in a multi-function, high-footfall environment.
• Take full accountability for the park during your shifts, ensuring thorough handovers at all times.
• Maintain and continually improve the park's presentational standards.

• Manage premises and facilities efficiently, including planned preventive maintenance of building, plant and equipment, catering, guest party services and all required inspection regimes.

   

Health, Safety & Incident Management

• Make health & safety your number one priority at all times, embedding it into every coaching conversation, team briefing and operational decision.
• Ensure rigorous adherence to standard operating procedures and keep team training up to date.

• Maintain robust accident, incident and contingency management arrangements, including regular test drills and staff training.

   

People, Guest Experience & Community

• Recruit, coach, develop and mentor your team; manage performance effectively, covering probation, attendance, sickness, discipline and grievance matters.
• Be visible on the floor when it matters most,  engaging with guests, handling feedback promptly and professionally, and creating a safe, fun-filled adventure park atmosphere.

• Bachelor's degree in Hospitality Management, Business Administration, Leisure & Tourism, or a related field
• At least 5 years' proven experience at management or supervisory level within a fast-paced leisure, hospitality or retail facility.
• A strong commercial mindset with the ability to analyse performance data and translate it into action.
• Outstanding people leadership skills, you lead from the front, inspire those around you and genuinely care about your team's development.
• A guest-first mentality: you understand that every interaction matters.
• A good level of spoken French and English (bilingual environment).
• Solid knowledge of health & safety standards and best practices.
• Basic IT skills and comfort working with operational management platforms.
• Energy, resilience and a positive attitude