In this role, you will support the full Learning & Development cycle for the Leisure Cluster by coordinating training initiatives, ensuring compliance with regulatory requirements, and providing strong administrative and operational support. You will contribute to building a performance-driven culture through effective planning, delivery, tracking, and optimisation of all People Development activities.

• Coordinate and support the planning, scheduling, and implementation of training programmes for the Leisure Cluster.
• Conduct annual Training Needs Analysis and align training plans accordingly.
• Design and deliver training sessions based on identified needs, ensuring training attendance records are accurately maintained.
• Organise external training programmes and ensure smooth execution throughout.
• Drive the consistent implementation of OJT (On-the-Job Training) and recommend improvements to OJT kits where relevant.
• Support managers in strengthening a performance-driven culture through training and development initiatives.
• Act as the key liaison for MQA (ER Hospitality Academy) and HRDC for the assigned clusters, ensuring timely submission of reports and documentation.
• Process HRDC grant claims and update training statistics regularly.
• Prepare the annual training budget for the Leisure Cluster, monitor expenditure, and produce justification reports where needed.
• Manage training invoices, receipts, and related documentation for accurate financial tracking.
• Maintain accurate and up-to-date training records, statistics, and filing systems (physical and digital).
• Ensure timely data entry on the Academy Dashboard and compile required reports for both internal and external stakeholders.
• Monitor the weekly, monthly, and annual training calendar and ensure implementation across the cluster.
• Maintain and update the Learning & Development SharePoint to ensure accessibility and accuracy of information.
• Act as a point of contact for Learning & Development for internal and external stakeholders, responding promptly to training-related queries.
• Provide support to the Head of People Development on projects, initiatives, and operational tasks as required.
• Assist with any other Learning & Development or cluster-related projects as assigned.

• Diploma or degree in HR, Training & Development, or Hospitality, or a related field.
• A minimum of 3-5 years of proven experience in a learning or Hospitality training position.
• Strong leadership and organisational skills, with good attention to detail.
• Excellent communication and presentation abilities.
• Knowledge of HRDC processes, OJT programmes and TNA exercises is an advantage.
• Fluent in English & French, both written and spoken.