In this role, you will be responsible for driving and coordinating all people development initiatives across the hotel, ensuring the design and delivery of high-quality training programmes that support operational excellence and exceptional guest experiences. You will ensure compliance with industry standards, optimise training effectiveness, and foster a culture of continuous learning aligned with the expectations of a 5-star hospitality environment.

• Lead and deliver induction programmes for new employees and managers
• Design, facilitate, and monitor internal training programmes
• Oversee OJT standards, planning, and trainer capability
• Ensure compliance with MQA/HRDC requirements and manage training refunds
• Partner with HODs and Quality teams to develop training tools and materials
• Conduct training needs analysis and drive the annual training plan
• Monitor training effectiveness through feedback, audits, and performance data
• Manage training budgets and track expenditure
• Coordinate development projects and liaise with the training academy
• Maintain accurate training records and reporting
• Organise external and blended learning initiatives
• Support traineeships and reinforce RH/Heritage standards
• Act as key contact for external stakeholders (e.g. RHA)
• Support additional people development initiatives as required

• Proven experience in a learning, training, or people development role within the hospitality industry
• Strong knowledge of the hospitality sector
• Good understanding of modern training techniques, learning methods, and development approaches
• Experience in a people development lead role (single or multi-unit environment)
• Excellent communication, presentation, and interpersonal skills
• Strong organisational and time management abilities
• Strategic thinking with agility in decision-making and execution
• Valid driving license and own vehicle is a must