Suntricity is searching for a Junior Technical Support Engineer to join our growing team. The ideal candidate will play a key role in supporting our Sales and Development teams by providing technical expertise, product insights, and after-sales assistance. He/She will combine strong technical knowledge with analytical and communication skills to help evaluate new products, advise on system configurations, and ensure compatibility with the local market.
- Technical Support to Sales:
- Provide pre-sales technical advice on product selection, sizing, and system design.
- Support the sales team with technical documentation, product comparisons, and configuration guidance.
- Assist in preparing technical proposals and responses to client inquiries.
- Research & Development Support:
- Collaborate with the development team on the evaluation and testing of new products
- Provide feedback on product performance and suitability for the local market.
- Support technical validations and field trials of new technologies.
- After-Sales Support:
- Provide first-line troubleshooting and technical assistance to customers and installers.
- Liaise with suppliers and manufacturers for warranty or technical issues.
- Maintain records of technical support cases and resolutions.
- Market & Product Analysis:
- Conduct market research and benchmark analyses of competitors’ products and solutions.
- Identify trends, new technologies, and opportunities for product improvement.
- Prepare comparative reports to support the company’s product strategy.
- Customer & Internal Training:
- Support training sessions for internal teams and clients on product features and configurations.
- Help maintain updated technical documentation, datasheets, and guides.
- Bachelor’s degree in Electrical / Electronic Engineering, Renewable Energy, or a related field.
- Strong interest in solar photovoltaic technologies and energy storage systems.
- Basic understanding of PV system components (inverters, panels, batteries, etc.).
- Good analytical and problem-solving skills.
- Ability to communicate complex technical information clearly.
- Proficient in Microsoft Office tools
- Team-oriented, proactive, and eager to learn
At ER, our people are the driving force behind our purpose: Igniting Today, for a better Tomorrow.
Joining the ER Group means being part of a team of more than +12,000 professionals drawing strength from their diversity, expertise, synergy, and international alliances that help us build a stronger, borderless future.
