The Host at Workshop17 is at the heart of our team's business operations and point of contact for our members. The Host will ensure that our members' eventing and community needs are well catered for in fun workspaces in which professionals and entrepreneurs can thrive, and where they feel at home and part of a diverse community. The host ensures that each client has a warm, welcoming, authentic and efficient experience when visiting Workshop 17. They effortlessly anticipate the needs of the Workshop17 team members and help them stay focused on their projects by resolving administrative issues before or as they arise.
 

Hosting & Front Desk

• Act as the first point of contact and manage the reception area.
• Deliver a warm, professional, and 5-star welcome to all members and guests.
• Provide high-quality service, assistance, and solutions at all times.

Community Management

• Support day-to-day community operations, including walkthroughs, space checks, reception duties, parking requests, and onboarding.
• Assist with administrative and finance-related processes (credit card sheets, internal procedures).
• Use and support members on the my.w17 community platform.
• Handle member queries and membership requests efficiently, escalating when required.

Space, Facilities & Maintenance

• Conduct regular maintenance and facilities walkthroughs.
• Support location facilities management, ensuring cleanliness, setup, and overall presentation of spaces.
• Engage with members to gather feedback and ensure satisfaction.
• Log and follow up on maintenance requests through the support system.
   

• Minimum HSC level.
• Excellent communication skills.
• Fluent in English and French both verbal and written.
• 1 - 3 Years experience in co-working or shared office sector, hospitality and/or customer-facing operations.
• Tech savvy, systems driven and experience using G-Suite.
• An upbeat, energetic, positive, mature and professional attitude.
• Proactive, passionate, and reliable problem-solver who thrives on providing exceptional customer experiences.
• Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to member requests/service issues.
• Ability to engage and adapt well to team/group settings.
• Ability to clearly communicate with a diverse range of stakeholders within and outside the organization.
• Attention to detail, organized and thorough with a desire for continuous improvement.