We're looking for an enthusiastic Fast Food Operative to join the team of our exciting new Indoor Trampoline & Adventure Park at Bagatelle Mall.

Reporting to the Restaurant Manager, you'll be building genuine relationships with our guests and delivering real value and excellent professional service in line with our service guidelines and customer experience matrix. Your mission is to make sure every visitor enjoys great food, a warm welcome and a clean, safe and fun-filled environment.

Guest Service & Commercial Delivery

•  Welcome and communicate with customers, take orders accurately on the POS, consolidate them across sections and serve them on completion.

•  Assist guests with the menu by answering questions and making recommendations on request.

•  Upsell at every opportunity by offering starters, desserts and coffee to guests.

•  Check in with guests to make sure they are enjoying their meals, correct any problem and inform management of any guest issue.

•  Report customer complaints efficiently and promptly to your superior.

•  Ensure that all items received by the customer are charged for and that the correct bill is issued.

•  Handle all bill payments and respect cash-up procedures.

•  Follow the Flip Out customer experience matrix at all times.

Operations, Food & Standards

•  Prepare food and beverages as per SOP and perform the "mise en place" of service stations as instructed by your immediate superiors.

•  Attend daily briefings in your department and follow instructions from superiors concerning the daily planning of the outlet you are assigned to.

•  Be aware of the weekly and monthly roster and abide by it.

•  Follow up on all procedures and take part in training, implementing what you learn on the floor.

•  Be knowledgeable about and able to operate the computerised point-of-sale system.

•  Deliver an efficient, high-quality service to guests at all times.

Health, Safety, Hygiene & Sustainability

•  Follow Health and Safety standards, including all cleaning activities in the restaurant, and participate in cleaning duties.

•  Maintain impeccable hygiene and proper grooming standards.

•  Minimise wastage and ensure energy saving (electricity, gas, water).

•  Participate in the Eco standard and sustainable responsibility programme set by the company, complying with all sustainability commitments and practices implemented within business units.

• HSC (Higher School Certificate) or equivalent qualification.
• At least 2 years' previous experience in a comparable position in the hospitality industry.
• Confident with computerised point-of-sale systems and basic IT tools.
• A guest-first mentality: you understand that every interaction matters.
• Strong communication skills and a genuine team spirit, you enjoy working alongside others in a busy service environment.
• A good level of spoken French and English (bilingual environment).
• Sound awareness of food hygiene, health and safety standards and best practices.
• Energy, resilience and a positive attitude: this is a physical, fast-moving role and you love it.
• Flexible with shifts, including evenings, weekends and public holidays.