The Coffee Shop Manager is responsible for overseeing the day-to-day operations of the coffee outlet within the leisure activity environment, ensuring exceptional guest experiences, high product quality, strong team performance, storage and commercial efficiency.

• Manage daily coffee shop operations, ensuring smooth service.
• Deliver a consistently high standard of customer service.
• Ensure product quality, presentation, and consistency across all beverages and food items.
• Handle guest feedback, complaints, and service recovery professionally and promptly.
• Train, schedule, and supervise service staff.
• Conduct regular coaching, performance reviews, and on-the-job training.
• Ensure staff grooming, punctuality, and adherence to service standards.
• Ensure proper storage of products (LIFO) to avoid expiry of products.
• Control costs, manage inventory, and minimise waste.
• Support revenue growth through upselling, promotions, and seasonal offering.
• Maintain a clean, safe, and well-organised outlet at all times.

• Proven experience in café, restaurant, or hospitality management
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Good knowledge of food & beverage operations
• Ability to manage stock, ordering, and cost control